UPDATE: The clinic called me back and asked if I could come in for complementary Botox to make up for the previous problems. The appointment went well. I met with Dr. Kouris and let him know that he didn't have to completely comp the Botox but he insisted and profusely apologized. He is a nice man and he truly care about his patients and their time. Kudos to him for making things right:) I’ll start with saying that I hardly ever write a poor review. However, I am very disappointed with this clinic. I made an appointment over a month ago for the 12th of December and let the receptionist know that I would be coming in during my lunch break. She assured me that they would be able to see me in a timely manner. I was supposed to be receiving a consult for skincare as well as Botox. Eight days before my appointment, I was contacted by Dr. Kouris’ receptionist reminding me of my appointment on the 5th. I let her know that she was mistaken that my appointment was made for the 12th as my husband was out of town during the 5th and I would not have made an appointment for that day. She apologized and updated her schedule for the 12th. On the 9th I was once again contacted by the receptionist letting me know that the individual who would be assisting with the skincare consult would be out of the country on the 12th and would not be able to see me during my appointment and let me know that I would need to make another appointment to see her. I was a bit bothered by this given this was the second “mishap” with scheduling but she let me know that she would have the person give me a call the following day so I could at least speak with her. I thought it was a nice gesture, so I agreed. I was able speak with the individual but as expected, she ultimately said she would need to see me to make any definite suggestions. Well, today I showed up for my appointment at 12:00 and was given paperwork to complete. I let the receptionist know, once again, that I was on my lunch break and needed to be sure they were aware that I didn’t have much time. She let me know that she would remind the clinic team and not to worry, they would get me back in time. Well, 45 minutes later, I was still waiting to see someone from the clinic staff. I had to leave before seeing anyone. The receptionist said “Sorry, we had another patient JUST stall everything”. I told her that I was more bothered by the fact that nothing had been communicated to me than the fact that they were running behind. I was also bothered by the receptionist lack of concern that I had to leave before being seen. I would expect more than a simple “sorry”. The explanation was only given after I prompted for more information. A clinic that allows the receptionist to be the face of the organization should strive for a more sympathetic, organized, communicative, individual. More
botox - GREAT DOCTOR! GREAT RESULTS! SO HAPPY THAT I DID THIS FOR MYSELF. HE TOOK TIME TO LISTEN TO MY CONCERNS AS A FIRST TIME BOTOX PATIENT. I WOULD RECOMMEND HIM TO ANY OF MY FRIENDS AND FAMILY. THE RESULTS ARE AMAZING BUT NOT TOO MUCH. THE STAFF IS VERY FRIENDLY AND ACCOMMODATING. I WILL LOOK INTO MORE PROCEDURES WITH THIS PRACTICE. More